Rwanda Information Society Authority IT Support Officer Jobs in Rwanda
Rwanda Information Society Authority IT Support Officer Jobs in Rwanda
Job descriptionSupport personnel, and act as focal point when end-users face hardware, software, or system issues
Administer desktop computers, printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches.
Keep inventory of all equipment, software, and licenses
Monitor and work on responding quickly to incoming requests related to IT issues
Maintain user PC, including upgrades and needed configurations
Monitor the LAN or WAN infrastructure in the office.
Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
Taking care of all the networking issues and troubleshoot it as soon as possible
Maintaining and creating a document management system to protect and restore the data.
Provide phone, remote access, and desktop support of Intel based hardware and software systems.
Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system. Must maintain accurate and timely service tickets.
Maintain licensing compliance and asset tracking databases of hardware and software.
Serve as local data recovery expert of failed hard drives and PC based systems.
Assist users in configuring approved wireless devices
Minimum Qualifications
Advanced diploma in Software Engineering
Advanced diploma in Computer Science
Advanced diploma in Computer Engineering
Advanced diploma in Information and Communication Technology
Bachelor's Degree in Software Engineering
Bachelor's Degree in Computer Science
Bachelor's Degree in Computer Engineering
Bachelor's Degree in Information and Communication Technology
Bachelor's Degree in Information Management Systems,
Advanced Diploma in
Information Management System
Advanced Diploma (A1) in Electronics
Bachelor's Degree in Telecommunication Engineering
Advanced Diploma in Telecommunication Engineering
Bachelor's Degree in Electronics
Competency and Key Technical Skills
Integrity
Strong critical thinking skills and excellent problem solving skills.
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
Ability to convert high-level customer needs into a technical development strategy
Ability to manage and troubleshoot TCP / IP networking issues
Experience in Desktop Support, Network Administration and System Administration
Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
Ability to repair PCs and other hardware equipment
Analytical skills;
Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
How to Apply
For more information and job application details, see; Rwanda Information Society Authority IT Support Officer Jobs
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