RTT Customer Service Agent Jobs in South Africa

RTT Customer Service Agent Jobs in South Africa


RTT invites suitably qualified candidates to apply for the Customer Service Agent position based in Johannesburg (Jetpark Office). The role is responsible for accurately book all customer related shipments with end user. Provide excellent Customer Service to all clients by attending to their needs / queries promptly, efficiently and in a professional manner. Promote an efficient and positive image for the company.

Responsibilities:

  • Customer Service
  • Handle queries & enquiries on a local and national basis
  • Ensure delivery of all consignments in accordance to the service level agreement
  • Close monitor of distribution (branch or client specific)
  • Close monitor of collections and returns (branch or client specific)
  • Arrange all special deliveries / collections
  • Reporting
  • Compile reports – specific criteria (POD/consumer/outlying returns etc.
  • Provide statistical information on distribution parameters / delivery conformance
  • Control delivery schedules and conformance performance parameters
  • Delivery queries
  • Provide client with prompt feedback on late deliveries incorrect addresses, lost consignments etc.
  • Investigate and report on delivery exceptions
  • Co-ordinate all sensitive promotional distributions

    Requirements

  • Computer Literate
  • Minimum 2 years’ experience in a customer service environment
  • Basic admin skills
  • Must be able to work under pressure and meet deadlines
  • Good communication and interpersonal skills
  • Good time management / organizational skills
  • Flair for problem solving & display initiative
  • Ability to multitask
  • Attention to detail
  • Grade 12/ Matric

    How to Apply

    Interested and qualified candidates should apply online by 31st August, 2019


    For more information and job application details, see; RTT Customer Service Agent Jobs in South Africa

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