Rossland Screening Solutions Customer Service Manager Jobs in Nigeria

Job Description

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.

Because customer services jobs can encompass a range of industries, your daily tasks may change.

Responsibilities

Support the Company’s goal for a wide company customer service policy.

Responsible for the day to day management of the Customer Services Unit.

Providing leadership and direction to the Customer Services Unit.

Introduction and improvement of possibilities to measure customer satisfaction

Derivation of ways to improve the level of satisfaction

Communication with customers via telephone, email, letters or face-to-face meetings

Providing help and advice to the respective customers

Ensures that orders or transactions are correctly processed and to answer questions or resolve customer complaints

Discussion with managers from other departments to agree on possible improvements

Requirements

Degree in Business / Economics, Marketing, Management or Business related fields

5 - 10 years work experience.

Practical experience in customer service role and position.

Ability to listening as well as communicate with the customer in

a professional and service- oriented way

Good problem-solving and decision-making skills

Ability to stay confident, polite and patient in challenging situations

Good self-presentation when meeting the clients

Knowledge of conflict resolution techniques

How to Apply

Interested and qualified candidates should send their CV to:

jobs.rossland@gmail.com using the job title and location as the subject of the Email

Note: Only Qualified Candidates will be Shortlisted

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