Rosabon Financial Services Limited Telesales Executive Jobs in Nigeria

Rosabon Financial Services Limited Telesales Executive Jobs in Nigeria; The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats. This means the ideal candidate must be an excellent communicator and have superior people skills.

They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
The goal is to help the company grow by bringing in customers and developing business.

Duties and Responsibilities

Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
Providing market research through outbound calling

Surveying customer satisfaction

Generating additional transactions outside assigned leads to meet sales targets

Contacting potential and existing customers to inform them about a product or service using scripts

Answering questions about products or the company

Asking questions to understand customer requirements, sending applicable documents and requirements

Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback

Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation

Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills

Converting difficult leads into customers

Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead

Generating investment/savings leads to meet sales target in wealth management portfolio

Any other tasks assigned by your supervisor

Key Performance Indicator

Minimum conversion count of 50 transactions monthly.

Average first contact time of 1hour

Channel utilization to maximize customer response.

Successful outreach recorded via calls, email, chats and SMS blasts.

Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.

Customer retention rate of 60%

Generation of investment/savings account to meet monthly target

Requirements

Bachelor's Degree, HND or equivalent in any field of study.

Experience in contact center or customer service role with ability to make minimum of 100 calls daily

Proven track record of successfully meeting sales quota

Previous experience in financial services particularly with a record in fund mobilization.


How to Apply

Interested and qualified candidates should send their Applications to: sales.careers@conceptgroup-ng.com using the Job Title as the subject of the email.

For more information and job application details, see;

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