RoamTech Jobs in Kenya

About the company: Established in 2011, Roamtech is a technology company that produces market-leading solutions for consumers and business through innovation in mobile-enabled technology such as Mobile apps, USSD, Bulk SMS and Shortcodes.

At Roamtech, we develop and maintain proprietary platforms and systems for high-volume sending and receiving of messages across mobile platforms.

1. Customer Service / Call Centre Agents

Key Responsibilities

Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)
Work within agreed service levels, striving to exceed customer expectations wherever possible.

Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic.

Take ownership of queries and proactively follow through to resolution.

Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager.

Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.

Maintain professional working relationship with internal and external customers, customer service management and colleagues.

Perform quality assurance on work processed.

Report workload statistics as required.

Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

Provide flexible support for team members and other teams and foster a positive and a motivating environment.

Demonstrate a positive and flexible approach to changing business priorities.

Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.

Identify and escalate recurring or consistent problems with systems functionality.

Understand priorities, products and services and have a good grasp of how the company is run.

Requirements

Proven customer service skills preferably in a call center environment.

Proven Experience customer service role.

Good knowledge of relevant computer programs and telephone systems.

Ability to learn about products and services.

Excellent knowledge of English and Swahili.

Must possess excellent verbal and written

communication skills.

Can work in shift.

Application Process
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to hr@roamtech.com before end of day 18th November 2016.

Only shortlisted candidates will be contacted.

2. Roamtech Mobile VAS Sales Person

Role Description: Reporting to the General Manager, the Sales and Marketing Executive will execute all sales activities to help the company meet its business objectives.

Duties and responsibilities of the Sales and Marketing Executive will include:

Acquiring new customers for mobile messaging solutions – Bulk SMS, USSD, Shortcodes

Cross selling and upselling new products to existing clients to increase revenue per client

Build relationships with existing and potential clients for repeat business

Build rapport with corporate clients to be the go to provider for mobile and software development.

Technical competencies

At least 3 years’ experience in a similar role.

Experience with mobile VAS sales is highly advantageous

Higher Diploma or Degree is an advantage

The Sales and Marketing Executive will be;

A person with good interpersonal skills.

An out of the box thinker to everyday business challenges.

A highly organized individual with high attention to detail.

An aggressive marketer with tenacity to push through to seal a deal.

Application Process
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to hr@roamtech.com before end of day 18th November 2016.

Only short listed candidates will be contacted.

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