Retirement Benefits Authority Senior Assistant Officer, Market Conduct & Industry Development Jobs in Kenya

Retirement Benefits Authority Senior Assistant Officer, Market Conduct & Industry Development Jobs in Kenya

Ref. No.: RBA/4/3/9/2022/04

Job Title: Senior Assistant Officer, Market Conduct & Industry Development

Opening Date: 04/10/2022

Closing Date: 25/10/2022

Job Requirements

Diploma in any of the following: accounting, human resource management, marketing, communication, public relations or its equivalent qualifications from a recognized institution;

At least four (4) years’ relevant work experience

Proficiency in computer applications; and,

Fulfils the requirements of Chapter 6 of the Constitution.

Key Responsibilities

The duties and responsibilities entail: -

Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;

Providing feedback on complaints and disputes to scheme members and other stakeholders;

Participate in reviewing of statutory returns on governance compliance by schemes and service providers and compiling reports;

Participating in the development of guidelines for the protection of interests of members and sponsors in the retirement benefits industry;

Assist in liaising with Huduma Centre staff to collect and receive complaints from the various towns/ regions;

Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;

Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and

other information portals;

Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;

Keeping records of consumer protection, governance and stakeholder education programs;

Assisting in writing reports on the consumer protection, governance and stakeholder education activities.

Key Competencies and Skills

Analytical skills;

Interpersonal and communication skills; and

Team player.

Terms of Offer

These positions offer a competitive remuneration package, excellent opportunity to make a contribution to the performance of the Authority.

RBA is an Equal opportunity employer, employer of choice, and all qualified Kenyans are encouraged to apply.

Note: Only shortlisted candidates will be contacted and canvassing will result in automatic disqualification.

How to Apply

For more information and job application details, see: Retirement Benefits Authority Senior Assistant Officer, Market Conduct & Industry Development Jobs in Kenya

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