Retail Sales Assistant Jobs in Kenya
Retail Sales Assistant Jobs in Kenya
Our client is one of the leading fashion retailers in Kenya specializing in selling of elegant, unique and stylish footwear, bags, clothes and leather items and with a sprawling branch network across the country.
They’re looking to hire highly talented and experienced candidates for the position of sales assistants who will be placed in our branches to sell the company products such as shoes, clothes and perfumes.
About the role
The key responsibilities of Sales Assistant include, but are not limited to, providing prompt, attentive and knowledgeable assistance to all clients, support the staff in order to achieve and surpass the goals, and to ensure the highest standards of customer service are maintained at all times.
Responsibilities
Sales Performance
Develop sales techniques to ensure maximum performance
Identify and meet clients’ needs
Utilize all available sales tools to increase business and improve results
Overcome client objections and offer alternatives
Comply with all sales related policies and procedures
Utilize suggestive selling techniques to maximize and accessorize a sale
Close the sale and monitor all details alterations, shipping, delivery and special client requests
Collaborate with all associates to achieve departmental and store goals
Attend all meetings and seminars to ensure knowledge to provide maximum results
Minimizes returns
Product Knowledge
Possess an in-depth knowledge of the merchandise
Consistently seek to increase product knowledge
Maintain a keen interest in the fashion industry and market trends
Utilize product knowledge to increase sales
Identify fit/product concerns in a timely manner
Have an understanding of competitors’ products
Client Service
Provide the highest level of client service
Maintain constant floor presence to assist clients
Acknowledge all clients
Develop rapport with clients
Build and maintain repeat clientele
Maintain consistent communication with clients
Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
Identify and implement new ways of increasing client base
Monitor client purchases and client database
Ensure complete client satisfaction through to client use of purchase
Selling Floor
Participate in merchandising moves and maintain merchandising directives
Possess a basic understanding of the company’s visual and merchandising standards and philosophy
Understand merchandise themes to convey to clients
Return all items, clean and well maintained, to their correct place
Participate in keeping the selling floor and merchandise clean and organized
Participate in ensuring the correct visual image is reflected on the floor at all times
Inventory
Possess
thorough knowledge of stock location and organization both on and off the selling floor
Participate in inventory control by insuring tickets and sensors on all garments
Participate in inventory, cycle counts and stock rotations as requested
Human Resources
Be aware of and abide by all Human Resources policies and procedures
Assume responsibility to insure all personal personnel information is provided and updated and thoroughly abide by Employee Handbook
Complete all Human Resources paperwork in a timely manner
Adhere to work schedule, inclusive of time and attendance
Maintain consistent standards of image and grooming at all times
Attend and participate in all training and development seminars, programs and meetings
Loss Prevention
Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
Respect and abide by all Loss Prevention policies, procedures and directives
Report any and all health or safety concerns to the appropriate person and contribute to a safe environment
Point-of-Sale
Possess a thorough understanding of all point-of-sales policies and procedures
Collaborate with point-of-sale staff to insure all client information is gathered and correctly processed
Respect and abide by all register policies and procedures o Effectively utilize style locator and customer profile systems
Inventory/Receiving
Respect and abide by all inventory/receiving policies, procedures and directives
Collaborate with inventory/receiving staff to insure client service standards of delivery and shipping
Qualifications
Basic understanding of sales principles and customer service practices
Proven 2-3 years working experience in retail sales/Perfume
Proficiency in English
Track record of over-achieving sales quota
Solid communication and interpersonal skills
Customer service focus
Friendly, helpful, confident and engaging personality
Basic administration skills
Degree/ Diploma or certificate in any discipline
How to Apply
Candidates who meet the criteria set above should send their CVs to info@leeandmyles.com clearly quoting “RETAIL SALES ASSISTANT” on the email subject line. Applications should reach us on or before 15th January 2019. Only qualified candidates will be contacted.
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