RelianceHMO Reliance Care Officer Jobs in Nigeria

The Position

The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements. As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.

You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.

Respond to requests, enquiries and complaints from clients and prospective clients.

Assist prospective clients in their choice of company’s Health Plan by providing relevant information.

Follow-up on prospective clients and ensure they become actual clients.

Upgrade enrollees’ Health plans accordingly.

Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.

Politely attend to clients’ suggestions, objections and complaints.

Communicate with clients to inform them of updates in service.

Conduct surveys to evaluate Customer Satisfaction.

Forward feedbacks, tasks and recommendations to appropriate units/personnel.

Record details of customer feedback using the appropriate internal communication system.

Document daily activities and forward report to Team Lead.

Update the to-do list from communication with clients.

Must Haves

Minimum of

HND/ BSc in Communications, Marketing, or a relevant field.

NYSC Discharge or Exemption Certificate

Previous experience in Customer service or a related role is an added advantage

Proficiency in the use of Microsoft Office tools and business software.

Willingness to work on a shift basis and weekends.

Working knowledge of customer service principles and etiquettes.

Excellent emotional intelligence and problem-solving acumen.

Excellent communication skills.

How to Apply

For more information and job application details, see; RelianceHMO Reliance Care Officer Jobs in Nigeria

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.