Reliance Health Quality Analyst Jobs in Nigeria

Reliance Health Quality Analyst Jobs in Nigeria

Reliance Health uses Technology to Make Healthcare Accessible and Affordable.

Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

Location: Lagos (Remote)

Employment Type: Full-time

Department: Customer Success

Description

This role will implement and manage a knowledge management system, training, and quality management program in support of customer-facing interactions including onboarding, relationship management, and omni-channel support.

This role will report to the Training and Quality Management Lead of Customer Success.

Responsibilities

Creating and maintaining documented standard operating procedures

Creating, maintaining, and delivering knowledge articles and training programs

Managing the Quality Management function, to ensure best practices are communicated and followed

Overseeing and conducting Quality Assurance of transactions and processes to ensure service requirements individually and from an end-to-end process perspective are maintained with statistically valid sampling.

Providing quality results at an individual, team, and department level.

Providing monthly, quarterly, and annual quality reviews. Provides detailed reporting along with recommendations for quality improvements.

Identify and remedy defects within our call center process

Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

Compile and analyze statistical data

Ensure that user expectations are met

Draft quality assurance policies and procedures

Investigate customer complaints and product issues

Requirements

An ideal candidate should have at least 1 year of experience in a call

center

Willingness to learn with a growth mindset

Attention to details

Strong analytical and reporting skills

The candidate should also have good computer skills (MS Word, Excel, PowerPoint)

Excellent communication

Interpersonal skills.

Benefits

Work alongside & learn from best-in-class talent

Join a market leader within the Insurance space

Attractive Salary & benefits

Unlimited leave days

Free office lunch

Fantastic work culture

Work and learn from some of the best in the industry

Great work-life balance.

Application Closing Date
Not Specified.

How to Apply

For more information and job application details, see: Reliance Health Quality Analyst Jobs in Nigeria

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