Relationship Officer Jobs in Kenya
Relationship Officer Jobs in Kenya
Duties and ResponsibilitiesBuilding strong business relationships with our existing and new retail group clients.
Member education and physical visits to meet the respective clients’ management team(s).
Training of any new staff to predispose them to opening a PPP.
Ensuring that any new staff’s applications are channeled to the new business team for creation in the system.
Ensuring that new employees transfer their funds to Jubilee Insurance from previous employers.
Facilitate setting up of online self-service credentials for any new organizations.
Ensuring that all contributions are collected and updated in a timely manner, and any reconciliation issue is raised with the client immediately. This will involve working closely with the allocations team to ensure that updates are timely and accurate and that any missing inputs (from client) are obtained in a timely and seamless manner. (Act as a liaison officer)
Ensure that any withdrawal requests are worked on, and payments are made within the agreed TATs by the claims team.
Sending quarterly reports and master statements.
Respond to any other queries that clients may have.
Ensure customer inquiries and complaints are promptly and effectively resolved within the required timelines.
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Adhere to regulatory requirements
and internal policies, ensuring compliance in all aspects.
Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
Key Requirements Skills, experience and qualification
Bachelor's degree in Business Administration, Finance, or related field
2-3 years of work experience in a similar role
Previous experience working in the loans & credit industry is a must
Experience in building & maintaining client relationships
Business Relationship Management and Sales skills
Finance knowledge and experience
Excellent communication skills
How to Apply
If you meet the above qualifications, skills and experience send CV urgently to recruitment@britesmanagement.com quoting the job title as the subject line on your email
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