Regional Service Centre at Entebbe Management and Programme Analyst Jobs in Uganda

Regional Service Centre at Entebbe Management and Programme Analyst Jobs in Uganda

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities.

This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE, provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

This position is located in the Strategic Planning & Capacity Building Unit, Office of the Director of RSCE. The incumbent reports directly to the Director RSCE.

Responsibilities

Within delegated authority, the Management and Programme Analyst will be responsible for the following duties:

Strategy and Vision of the RSCE

Responsible for developing and maintaining key documentation on the RSCE strategy, including the RSCE strategy map, through continued engagement with the RSCE management.

Responsible for the implementation of the RSCE strategy through the development of tools such as a strategic work plan, and through engagement with other Units in the Office of the Director RSCE including the Quality Assurance & Business Intelligence Unit, and the Communications Unit.

Contributes to developing the RSCE’s workplan by identifying and proposing to the validation of the Director RSCE the key strategic and operational goals of the Center for the immediate, medium and long term

Business Continuity

Based on the Risk Management Framework (RMF) developed in 2013 which identifies risks and mitigation areas, the incumbent will have to ensure the fullest level of efficiency and effectiveness in the delivery of services. The RSCE’s core responsibilities must have the assurance of continuity of operations in time of crisis or disaster in order to maintain an optimal level of service to meet the needs of the participating missions.

Responsible for ensuring that the RMF is regularly updated, and all identified mitigating measures are implemented as per the framework.

Service Level Agreement

The RSCE’s relationship with its client missions is governed by a standard service level agreement (SLA) which establishes the terms and conditions of the services provided.

The SLA also includes the obligations and responsibilities of the parties and the Key Performance Indicators and Business Intelligence Metrics for the delivery of services by the RSCE.

The Management and Programme Analyst is responsible for ensuring that the SLA is regularly updated to reflect the impact of the implementation of Umoja on business processes and the transfer of functions.

Additional Support

Support the development of key strategies and policies ensuring that wider implications are considered across RSCE.

Work closely with Business Intelligence Colleagues to ensure that strategies and plans are produced are based on robust and clear evidence.

Support

the objectivity of the Business process functions through constructive challenge approaches, ensuring that areas under performance are tackled in strategies and plans.

Support the development of partnership planning and policy agendas, with clear coordination.

Act as a key officer in coordinating and facilitating the development, implementation and review of the RSCE policies.

Ensure effective coordination of planning work by ensuring strong and effective relationships with all RSCE partner/clients.

Responsible for supporting other strategic programme related functions as assigned by the Director RSCE.

Competencies

Professionalism:

Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication:

Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors' language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Planning and Organizing:

Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.

Managing performance:

Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines.

Building trust:

Provides an environment in which others can talk and act without fear of repercussion. Manages in a deliberate and predictable way. Operates with transparency; has no hidden agenda. Places confidence in colleagues, staff members and clients. Gives proper credit to others. Follows through on agreed upon actions. Treats sensitive or confidential information appropriately.

Education

Advanced university degree (Master’s degree or equivalent) in business administration, management, economics or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Certification in project management (PRINCE2 or equivalent) is desirable.

Work Experience

At least seven (7) years of progressively responsible experience in project or programme management, administration or related area is required.

Experience specific PRINCE2 methodology in monitoring and reporting and implementation is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the advertised post, fluency in English is required. Knowledge of French is desirable.

How to Apply

For more information and job application details, see; Regional Service Centre at Entebbe Management and Programme Analyst Jobs in Uganda

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