Regional Service Centre at Entebbe Intern - Information Technology Jobs in Uganda

Regional Service Centre at Entebbe Intern - Information Technology Jobs in Uganda

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services, and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010 following the adoption of General Assembly resolution 64/269.

The Centre provides efficient, client-oriented, and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE provide overall guidance on the operations of the RSCE, including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

This internship opportunity is in the Regional Field Technology Service (RFTS) at the RSCE. The intern will work under the supervision of the Telecommunications Officer.

Responsibilities

Responsibilities of the Information Technology Intern may include but are not limited to:

Job shadow in various units, including ICT operations, Project Management, Automation, Business Relationship Management (BRM), Administration, and Data Analytics.

Assist the ICT team in analysing workflow requirements and automating repetitive and manual tasks (using Power Automate or other workflow automation tools) to streamline business processes and improve efficiency.

Support end-users in troubleshooting and resolving application, device, and network issues.

Assist in creating comprehensive user documentation, including guides, to facilitate end-users understanding and efficient utilisation of ICT systems and applications.

Perform other duties as assigned by the supervisor. Learning Objectives As an intern, you will be part of the larger ICT team and benefit from exposure to the United Nations Entebbe Campus network. This will help you gain insights into broader ICT strategies, projects, and initiatives within the Regional Service Centre, Entebbe (RSCE). You will also develop practical ICT support and service delivery skills and familiarise yourself with various technology tools and platforms.

Competencies

Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns.

Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Planning & Organizing - Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; -Uses time efficiently.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

Applicants, at the time of application, must meet one of the following requirements:

Be enrolled in, or have completed a graduate school programme (second university degree or equivalent, or higher); or

Be enrolled in, or have completed the final academic year of a first university degree programme (minimum bachelor's level or equivalent).

We seek candidates with university studies in one of the following disciplines: Computer Science, Information Technology, Business Information Technology, or other relevant subjects.

Work Experience

No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.

Languages

English and French are the working languages of the United Nations Secretariat. For this internship programme, fluency in oral and written English is required; knowledge of French is desirable.

How to Apply

For more information and job application details, see; Regional Service Centre at Entebbe Intern - Information Technology Jobs in Uganda

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