Recruitment Matters Cluster Manager - Sales & Marketing Jobs in Rwanda

Recruitment Matters Cluster Manager - Sales & Marketing Jobs in Rwanda

Job Summary

To ensure the efficient running of the Sales and Marketing department through achieving budgeted Colleagues Satisfaction, Guest Satisfaction and GOP results for each area

Duties and responsibilities include but are not subject to;

Align management style, working practices and conduct with the company’s vision, Global Support values, operating standards and policies. To comply with code of conduct at all times.

Personally build clear and open lines of communication with all departments

Understand and abide by all Government laws relating to the Sales and Marketing department.

Develop strategies and initiatives to increase resort’s market share.

Understand Rwanda’s business trend in terms of targeting right market. Also be aware of the political up lift of the country.

Work in conjunction with the F&B creating, implementing and assessing Food and BeveragAdd value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, associate and customer satisfaction, profitability, and quality

Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.

Align plans with business strategy; understand short- and long-term impact of business decisions.

Actively involved and work with Finance department in tour operator contracting.

Travel to various part of the world to attend business fair, meet up with tour operation to enhance business opportunity for the resort.

Ensure all communications are aligned to the brand image.

Conduct regular creative events, key account appointments and activity programs to ensure all important contacts are regularly updated and entertained.

Develop and maintain rapport with key community contacts to ensure a visible presence in the community.

Conduct competitor analysis including market share, rates, new projects and developments and keep EXCOM abreast of the market conditions.

Devise and implement plans to maximize rooms and food & beverage yield.

Be present to interact with all festive guest including repeater and new guest to obtain another business opportunity for upcoming years.

Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace. Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

Be innovative with everything you do.

Create an environment that trains, develops, coaches and mentor’s colleagues.

Dedicate time to your personal development.

Where required develop policy, formulate direction and strategy.

Conduct weekly SMART Plan review with all direct

reports to ensure follows up to achieve the agreed goals & objectives.

Actively participate in sales presentations, property tours and customer meetings.

Drive GSQ action plan follow up on a monthly basis with direct reports.

Conduct monthly marketing meetings with DOF, Chef and Spa Manager to ensure actions to deliver the overall commercial plan are achieved.

Conduct monthly marketing meetings with all RSOs to ensure actions to deliver the overall commercial plan are achieved.

Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to AREA MANAGER and cc EXCOM.

Build and maintain relationships with key technical managers and decision-makers in the government, different ministries and among local authorities. Act as a key point of contact.

Familiarize and keep up with all government requirements applicable to hospitality in Rwanda to support corporate programs, operational management and Area Manager to ensure compliance.

Develop guidelines including all requirements, procedures and processes.

Ensure senior One&Only staff are aware of and understand any concerns of government officials regarding operations, and that such concerns are factored into One&Only communication strategy and programming.

Ensure active follow-up on outstanding applications filed with various government ministries, responding to queries from authorities in a timely manner.

Work with authorities to secure all required authorizations and permissions to facilitate smooth implementation and operational strategies.

Directly manager specified departments that have been assigned by AREA MANAGER.

Undertake additional duties as requested by the Area Manager.

Skills, Experience & Educational Requirements;

Ability to lead, motivate and develop colleagues.

Be innovative, financially savvy, Connect emotionally with guest and internal customer.

2 Years’ experience in a similar position in an executive committee capacity

Excellent verbal and written communication skills, People Management Skills.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Well verged with technology, which helps Sales & Marketing to take next level.

Master’s in business administration/sales

How to Apply

For more information and job application details, see; Recruitment Matters Cluster Manager - Sales & Marketing Jobs in Rwanda

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