Recruitment Matters Africa Service Lead Jobs in South Africa
Recruitment Matters Africa Service Lead Jobs in South Africa
Our client, A well-established multinational logistics company, is looking for a Service Lead to join their team in Pretoria.
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
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Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Key Skills
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
Required Skills
5 Years of Experience
Qualifications
A Bachelor's degree in Business, Administration, or related field.
Previous sales and management experience may be advantageous.
Experience as a Services Lead in the Transportation industry would be an advantage.
How to Apply
For more information and job application details, see; Recruitment Matters Africa Service Lead Jobs in South Africa
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