Real Estate Customer Service Assistant Job in Kenya
The job holder will be responsible for ensuring that all customers, consumers and prospects are handled in a friendly and professional manner, and to administer product support and query resolution to customers at all levels.
The Customer Service Assistant Position will include the following:-Receive and resolve emails, official letters, telephone calls, SMS and walk in customer queries.
Escalate customer queries to the relevant job roles where necessary.
Create a record of all customers and referrals.
Make contact with Klein Group customers and consumers by email, telephone calls, SMS and social media within the specified turnaround time .
Actively oversee internal SMS activations and offer relevant internal support.
Complete call logs and reports .Handle traffic generated from commercial led activations.
Skills and Personal Attributes
Excellent communication skills.
ICT literate.
High levels of integrity.
Familiar with customer care trends in the market.
Organised.
Pleasant and Friendly.
Consistent and Reliable.
Responsive.
Fair and Objective.
Resilient.
Diplomatic at all times.
Academic and professional Experience
University Graduate or Diploma in Communication, Marketing or any other related field from a recognized University.At least 2 years experience in Marketing or Customer Care.
How to Apply
Applications accompanied by copies of certificates, detailed curriculum vitae, testimonials, current remuneration, current position /expected salary and a daytime telephone contact should be forwarded husein@estoafrica.com and cc to estoafricacareers2018@gmail.com latest by 2nd August 2018
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