RCL Foods Account Assistant Jobs in South Africa
RCL Foods Account Assistant Jobs in South Africa
Job Description RCL FOODS is on the hunt for an Account Assistant to join our Foodservice Team in the Vector Logistics Division. This individual will need to ensure that all aspects of daily Customer/QSR admin and service queries are addressed, and act as the front line administrative information conduit for customers and other Vector departments.
To build a deep understanding of Customer/QSR operations and ensure efficient and accurate data capture of workflow data updates and changes. To provide support to the Account Manager in the smooth running of a Customer account.
Minimum Requirements
Bcom Logistics/ Supply Chain or similar Diploma advantageous.
Valid Code EB drivers' license.
3 years of account or general administration experience preferably in an FMCG sales environment.
SAP/BW experience is necessary.
Proficient in Excel.
Customer service experience.
Attention to detail
Duties & Responsibilities
Relationship Management
Answer daily general inquiries – represent the first point of reference including basic investigation and follow–up
Escalate to Account Manager if required
Account Administration
Implement administration on updated service level agreements.
Project administration:
Update project plans for a new take on projects –Customers as well categories example new vendor take-on
Setup and attend project meetings
Ensure relevant communication flow with regards to individual project
New Vendor listing process management:
Obtain Vendor applications and follow the required process to ensure implementation in the Vector system
Ensure all data is correct and captured accurately
Ensure credit applications are completed and returned to suppliers within agreed timeframes
Ensure that the necessary documentation is filed accordingly
Monitor and follow up to ensure that new stores are opened in time and credit limit increase requests are actioned and feedback is provided to the customer.
Key Account Management
Maintain product pricing file and communicate to central pricing/EDI for update
Attend to all administration around buy-ins and pricing related to each customer and within the channel
Conduct store visits (if required and as agreed per Customer need) Participate in weekly operations planning meetings with internal supply planning and logistics
Support finance department with supplier reconciliation queries and required follow-up.
Provide administrative support for monthly, quarterly, and ad hoc charges (e.g. chicken incentives; rebates; storage for overstocks). Ensure that annual and interim fee adjustments are implemented.
Monitor daily EDI rejection reports and resolve price discrepancies. Follow up with the customer service center and ensure rejected orders are re-ordered
Manage overstocks and compile the risk reports on risk stocks
Ensure administration and communication internally and externally around NOD/NDD changes occurs according to agreed parameters
Provide weekly and monthly reports on service levels; activity level reports and monthly DSCs for customers and the Account Managers.
Ensure
administration and communication on supplier and product take-on and exits.
Manage the calendar of business reviews and update the template before every meeting with the sales of the previous month, including the analysis
Promotion and Forecast Communication
Follow up on product recalls and provide feedback to the customer.
Manage business information content and workflow.
Maintain and communicate customer’s promotional grid
Product workflow
Obtain PDS from customer/retail customer (PDS = Product Data Sheet)
Ensure all data is correct (If not, contact the relevant person to get the correct data)
Capture the data on the workflow document on the intranet
Communication (within Vector and its partners)
Handle communication about stock and associated issues; engaging with the Customer service Centre and Supply Planning daily
Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.
Reporting
Compile review packs (standard and non-standard) for the Account Manager.
Print and compile reports as requested by customers and any ad hoc requests.
Provide reports on non-compliance of both Vector and Customers to relevant Vector Stakeholders.
Team Participation and Self-Management
Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.
Support and drive the business core values.
Manage colleagues' and clients’ expectations and communicate appropriately.
Demonstrate a willingness to help others and “go the extra mile” to meet team targets and objectives.
Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
How to Apply
For more information and job application details, see; RCL Foods Account Assistant Jobs in South Africa
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