Rafiki Microfinance Bank Manager-Service Delivery Jobs in Kenya

Rafiki Microfinance Bank Manager-Service Delivery Jobs in Kenya

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. We are looking for a Manager-Service Delivery who will help us achieve our vision

The ideal candidate will Implement and administer operation process policy framework, ensure excellent services to achieve profitability.

Duties & Responsibilities

Maintain customer service excellence at the branch level.

Banking hall and call management.

Custodian of tools of trades and stationaries.

Branch operational risk management

Manage customer onboarding process.

Cash and float management.

Ensure security procedures are adhered to and monitor general physical security of the branch.

People Management.

Review and action on reports according to laid-down instructions

Submission of periodic reconciliation reports.

Cross-sell and up-sell the bank products.

Grow transactional income at the branch.

Any other official duty assigned from time to time.

Key Competencies, Skills, Qualifications and Experience

Bachelors’ degree in business related field.

5-6 years Working experience in Service Delivery and in a supervisory role

Interpersonal skills

Organization skills

Confidentiality

Integrity

Analytical skills.

Proficiency in MS Office

Product Knowledge

People Management skills.

How to Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the email subject on or before 25th October 2022 at 5:00pm.

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