Rafiki Microfinance Bank Manager- Service Delivery - Nairobi Jobs

Rafiki Microfinance Bank Manager- Service Delivery - Nairobi Jobs



Purpose of the Job:

Implement and administer operation process policy framework, ensure excellent services to achieve profitability.

Duties & Responsibilities

  • Maintain customer service excellence at the branch level.

  • Banking hall and call management.

  • Custodian of tools of trades and stationaries.

  • Branch operational risk management.

  • Manage customer onboarding process.

  • Cash and float

  • Ensure security procedures are adhered to and monitor the general physical security of the branch.

  • People Management.

  • Review and action on reports according to laid-down instructions

  • Submission of periodic reconciliation reports.

  • Cross-sell and up-sell the bank products.

  • Grow transactional income at the branch.

  • Any other official duty assigned from time to time.

    Key Competencies, Skills, Qualifications and Experience

  • Bachelor’s degree in business related field or any other relevant field

  • 5-6 years Working experience in a similar or comparable role in the Banking industry

  • Excellent Interpersonal skills

  • Organization skills

  • Confidentiality

  • Integrity

  • Analytical skills.

  • Proficiency in MS Office

  • Product Knowledge

  • People Management skills.

    How to Apply

    For more information and job application details, see; Rafiki Microfinance Bank Manager- Service Delivery - Nairobi Jobs

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