Quality Assurance Agent Vacancies in Nairobi

Quality Assurance Agent Vacancies in Nairobi

Quality assurance position is responsible for evaluating accuracy and quality of customer care team across various platforms – call center, emails, social media, online chat.

The QA will monitor inbound and outbound call, email responses, chat transcripts to assess team demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

Assists in developing, creating and implementing customer care quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.

QA agent reports to the Customer Service Manager.

This position requires working in shifts.

You must successfully pass a criminal history check.


Responsibilities