Q-Sourcing Servtec Group QSSK-MJ-CSA-Customer Services Agent Jobs in Kenya

Q-Sourcing Servtec Group QSSK-MJ-CSA-Customer Services Agent Jobs in Kenya

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the E-commerce industry, we are looking for a competent, skilled, and experienced Customer Service Agent to work in Nairobi.

Job Purpose:

Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including after-sales support.

Functions/ Key Results Expected:

Respond to customer inquiries by phone and online helpfully and promptly.

Assist Selling processes for our customers and generate additional Sales

Coordinate information with customers browsing our websites during store discovery, order, and checkout. Including sales support.

Take responsibility for resolving customer issues and makes sure that they are resolved promptly.

Maintain a record of customer communications in CRM and other systems

Ensure follow-up through emails, phone, or any required means.

Maintain customer records

Compile and distribute daily reports on customer products.

Identify and report computer system incidents to the technical team

and the relevant managers.

Make recommendations to improve customer service and business processes and systems.

Knowledge, Skills and Experience:

Diploma/Bachelor’s degree in a business-related course

2-3 years of experience working with customer support

Fluency in Luganda is a must or fluency in any other Uganda’s local languages.

Good communication skills on the telephone and in person.

Friendly and helpful interpersonal style.

Ability to stay calm when customers are stressed or upset.

Good Computer skills.

Attention to detail

High level of integrity

The client offers 24 hours customer service. Agents are expected to work on agreed shifts.

How to Apply

For more information and job application details, see; Q-Sourcing Servtec Group QSSK-MJ-CSA-Customer Services Agent Jobs in Kenya

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