Q-Sourcing Local Operations and Support Officer Jobs in Uganda

Q-Sourcing Local Operations and Support Officer Jobs in Uganda

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client EACOP, we are looking for a competent, skilled, and experienced IST Local Operations and Support Officer to work in Uganda.

Job Dimensions：

Based in Kampala + missions in country in Uganda and abroad. Transverse service requiring good coordination and communication with EACOP end-users. Therefore, good relational qualities are required. Works in coordination with EACOP IST, and Corporate and Project business teams across Uganda, Tanzania and UK.

Key roles and responsibilities

Responsible for users’s IST resources operations and support from enrolment to demobilization: end-users equipment, Microsoft 365 account, software and application management and mobile subscription.

Record and track user requests for assistance relating to equipment and applications.

Translate and formulate user requests or needs into solutions or feasibility studies and interventions

Responsible for network and security infrastructure 1st level operations and maintenance

Operational management of local Service Contracts: Internet Service Provider, mobile communications, technical room commodities – power, A/C, access control, CCTV, fire detection and extinction, etc.

Plan, prepare and test the installations and configurations of equipment (workstations, phones, videoconference), systems, networks and applications.

Plan and coordinate work and/or interventions (maintenance, upgrade, installation of equipement, tools, systems, etc.).

Test system updates or corrections (including non-regression) before going into production

Analyze, use data from IST tools or business applications / software and perform technical QA/QC.

Intervene following a request for assistance in the office or remotely.

Maintain the IST inventory (hardware, software, systems component,) and update the IST service

management tool (incidents / problem – CMDB – change management).

Diagnose and resolve 1st and 2nd level malfunctions, breakdowns, network incidents, defective materials, equipment, applications and virus incidents.

Escalate to 3rd level support teams or contracts and provides local proximity support. Installation of applications

Meeting rooms technical support.

Install and use support tools for IST systems supervision

Inform users about security issues (backup, virus, data confidentiality …)

Apply and enforce the rules related to data protection and cybersecurity

Perform monitoring and analysis of the data, issue reports on daily, weekly, monthly, or annual basis according to the needs.

Train and advise users in his/her area of expertise.

The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.

Requirements

Master knowledge and practice of Corporate applications administration and Microsoft 365

Proficiency in the usage of computers, software and applications, Cloud-based solutions and services, IST management and monitoring tools.

Ability to organize and manage priorities, rigorous.

General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.

3 to 8 years’ experience in its technical specialty (IST support, workstations, infrastructure, security, applications

How to Apply

For more information and job application details, see; Q-Sourcing Local Operations and Support Officer Jobs in Uganda

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