Q-Sourcing Limited Operations Associate Jobs in Uganda
Q-Sourcing Limited Operations Associate Jobs in Uganda
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda and South Sudan.
On behalf of our client in the poultry industry, we are looking for a competent and experienced Operations Associate, with a passion for improving the lives of small-scale farmers.
Job Purpose
The Operations Associate is responsible for organizing the company’s dispatch and distribution activities, managing transport vendors, preparing weekly and monthly reports, and ensuring smooth delivery of eggs, chicks, and feed to customers.
Duties and Responsibilities:
Order Collection & Routing
Collect orders from sales team using the company’s order booking tool on a weekly basis; liaise with the finance team to confirm payment for orders on chicks and feed.
Share order documentation with hatchery and feed team in a timely manner.
Based on orders, determine effective delivery routes from hatchery to customers. Calculate expected delivery fees and share route with transporters.
Ensure the availability of appropriate delivery vehicles; communicate route, drop-off location, sales team contacts, and customer contacts to drivers.
Ensure proper hand-off of delivery documents to drivers.
Communicate to sales team on which customers will receive products.
Prepare import paperwork required at Rwanda-Uganda border; liaise with clearing agent and relevant stakeholders to manage a smooth, timely border crossing.
Dispatch & Delivery
Proactively communicate with sales team on every delivery and inform them of status of delivery, expected time of arrival, driver name and contact information.
Ensure drivers follow proper chicken, vaccine, and feed handling procedures in the delivery process.
Ensure customers receive invoice for the products they have purchased and sign and receive the proper delivery documentation.
Make sure drivers return signed invoices, signed by customer, and ensure proper filing of these documents.
Communicate with relative stakeholders (Sales, Drivers, Finance, Hatchery/Feed) to ensure a smooth delivery and exceptional customer experience.
Continuously assess ways to improve delivery service and customer satisfaction.
Driver Management
Identify qualified and professional transport companies.
Negotiate contracts with transport companies and
maintain competitive prices to meet the company’s targets.
Train drivers on egg, chicken and feed handling and customer care, using the company’s driver training manual, to ensure the best customer experience in the delivery service.
Ensure exceptional customer service in the delivery process by making sure drivers treat customers respectfully and by addressing any questions from customers immediately.
Assist drivers in solving problems on deliveries.
Evaluate driver’s performance using input from Sales team, Customer Insights team; appraise training needs of drivers or non-performing drivers.
Follow up with drivers as needed if deliveries result in high moralities.
Reporting
Record the company’s distribution costs and maintain records associated to these costs, share weekly report on delivery costs, and assess cost saving delivery options and suppliers to ensure a cost-efficient delivery.
Update and share sales performance dashboard each week.
Qualifications, Experience, Knowledge & Skill
Passionate about positively impacting smallholder farmers and customers in rural areas.
University degree in a relevant field (logistics management, supply chain)
3-5 years of experience in relevant field (operations, logistics) preferably in a Poultry industry.
Excellent interpersonal and communication skills (English, local languages)
Ability to work independently with limited follow-up.
Strong time management and organizational skills – ability to prioritize and meet deadlines.
Highly detail-oriented and process-oriented, with a highly developed sense of reliability and responsibility
Adaptive and flexible; ability to learn quickly.
Strong work ethic
Leadership potential – desire and capacity to grow into leadership roles.
Proficiency in MS Office (Excel, Word) and Google Suite (Google Docs, Google Sheets)
How to Apply:
For more information and job application details, see; Q-Sourcing Limited Operations Associate Jobs in Uganda
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