PZ Cussons IT Service Support Manager - Wilmar Jobs in Nigeria

PZ Cussons IT Service Support Manager - Wilmar Jobs in Nigeria

Job Purpose

This role is charged with the responsibility of ensuring network availability across all sites
Responsible to:

IT Site Support Manager

Responsible for

No direct reports

Key Accountabilities

Timely support of IT related issues across the factory

Provide desktop/Laptop immediate support for all the users both on/off site

Support TWMS system within the business warehouse

Support WBNET System across the site

Provide level-0 Support to PZW SAP across the site

Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory

Provide Support for Handheld terminals, Printers, Label printers and other devices across the site

Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
Test and evaluate New IT technology

Support facilities across Meeting room, Access Controls and CCTVs on site

Support Avaya system, MTR, and any other communication technology across the site

Provide appropriate Support for new users across the site

Monitor all IT related equipment on site and report any abnormality

Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria

Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria

Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Key Stakeholders

Internal / External Relationships:

Develop robust relationships with strategic stakeholders.

Person Specification

Knowledge / Skills/ Qualifications/ Technical/ Professional experience

Knowledge

/ Qualifications

Educated to Bachelor’s Degree / HND at least Degree level in an IT-related field.

3+ years’ IT experience within retail or an FMCG.

Experience of working in a matrix organization.

Experience of successfully working in cross-functional teams

Experience of initiating and creating business process improvements with IT

Ability to demonstrate planning and organizational skills

Ability to demonstrate creative problem solving

Strong team player, able to work closely with other IT employees in the Global and Regional teams.

Self-motivated.

Excellent communication skills.

Fluent in English

International mindset

Engaging and collaborative style

Good influencing skills.

Good planning and organizational skills

Analytical and data literate

Positive outlook

Good Project Management skills



How to Apply

For more information and job application details, see; Overall Title

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