Pullman Cape Town City Centre Switchboard Operator Jobs in South Africa

Pullman Cape Town City Centre Switchboard Operator Jobs in South Africa



What you’ll be doing:

  • Answer all incoming calls via the switchboard in a professional and polite manner

  • Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously

  • Create genuine connections with guests by listening, demonstrating care and empathy.

  • Handle guest complaints in a positive manner escalating as required

  • Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.

  • Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change

  • Participating in training and development programs to enhance skills and capabilities to increase the guest experience

    Qualifications

  • Proficient in English (verbal & written).

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

  • Prior experience in customer service an asset

    How to Apply

    For more information and job application details, see; Pullman Cape Town City Centre Switchboard Operator Jobs in South Africa

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