Prudential IT End User Support Officer Jobs in Uganda

Prudential IT End User Support Officer Jobs in Uganda

Reporting to the Senior IT Manager, the IT End User Support Officer will be part of the IT & Digital Transformation team and will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network-related problems. He/She will troubleshoot problems and advise on appropriate actions, ensuring smooth daily operations within the organization's IT infrastructure.

Responsibilities

• Provide technical support to end-users in person, via phone, email, or other communication tools.

• Diagnose and resolve technical hardware and software issues.

• Install, configure, and maintain computer systems and applications.

• Set up new user accounts and profiles and manage access control.

• Monitor and maintain computer systems, networks, and peripherals.

• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.

• Ensure security measures are in place and update antivirus software regularly.

• Maintain documentation and records of IT issues and resolutions.

• Train users on basic IT functions and best practices.

Other duties

• Perform any other duties as assigned by management

Core Competences Required:

• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

• Proven work experience in IT support or similar role.

• Strong knowledge of computer systems, hardware, software, and networks.

• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.

• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.

• Strong communication and customer service skills.

• Ability to work well independently and within a team.

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.

• Understanding of IT security principles and practices.

How to Apply

Please send your CV and academic documents to hr@prudential.ug and
maureen.naggayi@prudential.ug

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