Proctor & Allan Jobs in Kenya

1. Customer Service Representative

Vacancy: 1 position

Reporting to the Sales & Distribution Manager, the following shall be the key roles:-

Key Responsibilities:

Customer Relationship Management

Efficient Complaints Handling; Track and maintain records for all the complaints received.

Give feedback in writing to customers for all the complaints raised;

Analyse the complaints on a monthly basis and identify long-term solutions.

Ensure clear communication when talking with the customers;

Efficient Order Processing

Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;

Maintain proper records for all orders received;

Speed of invoicing

Assisting in Sales

Confer with customers by telephone or in person in order to provide information about products and services;

Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.

Efficient telesales

Market Returns

Efficient Returns Handling Procedure;

Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.

Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies; send customers their replacement products or reverse erroneous fees.

Education

Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.

Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

Work Experience

At least 3 years of experience in an FMCG environment and customer service department

Others competencies

Good interpersonal skills

Coordinating and organizing ability

Active listening and attention to detail

Analytical skills

Negotiating Skills

Excellent selling skills

Assertive

Solution oriented

2. Sales Representative

Vacancy: 1 position

Reporting to the Sales & Distribution Manager, the following shall be the key roles:-

Key responsibilities:

Targets – Set monthly targets & develop a work plan to achieve products sales targets and the KPI for each distributor in line with company expectations; responsible for distributors support towards meeting their set objectives and performance targets.

General Reporting – Ensure that all necessary reporting is prepared in a simple and effective manner to enable accurate and informed decisions to be effected by management; submitting activity and results reports- daily call reports, weekly work plans, and monthly and annual territory analyses.

Leadership – Demonstrate good people management skills in order to motivate &

lead a team to achieve the set objectives of the company; demonstrate strong management skills in order to manage and motivate distributors on selling Proctor-Allan products as their principle income driver.

Intra-company – Liaise with other sales & intra company depts. to ensure that that there is a coherent and effective execution of activity into the market place

Distributorship Relations – Be responsible for the whole relationship between Proctor-Allan and all its distributors within the designated territory, Arbitrate where necessary; Effectively utilize the distributor organization and their sales channels to drive sales through various promotional activities.

Market Intelligence – Provide regular market intelligence and competitor developments to the management; Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors; Ensure timely collection of debt.

Customer Service – Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Contributes to team effort by accomplishing related results as needed.

Education

Education qualifications required: For acceptable performance the position requires a

Diploma in Sales & Marketing

Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test

Work Experience

At least 2 years of experience in a similar position in food manufacturing concern.

Others competencies

Action oriented

Enthusiasm

Selling skills – Negotiation, Self-Confidence, and Presentation Skills.

Time management & good in planning

Drive for results

High level of integrity , ethics & values

Good interpersonal skills and above all, a team player.

Do you have the above qualifications and are able to perform the indicated duties with minimum supervision?

If yes, kindly send your application to proctor@proctor-allan.com by Monday 21st November 2016.

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!