Print Media Customer Care Manager Jobsin Juba, South Sudan
Print Media Customer Care Manager Jobs in Juba, South Sudan
We are looking for a Customer Care Manager for a Print Media Company located in Juba, South Sudan.
Main Purpose of the Job:
The Manager will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, attract potential customers, ensure customer expectations are exceeded and ensure excellent service standards and maintain high customer satisfaction.
Duties and Responsibilities
Resolve product or service problems by clarifying the customer’s complaints, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information
Generate sales leads through customer interactions
Engaging Customers to Identify and assess their needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Resolve customer complaints via phone, email, mail or social media
Supervise day-to-day operations in the customer service department.
Job Requirements
Bachelor’s Degree in Business Administration or relevant field
Minimum of 5 years’ proven experience in a Customer Service position
Passionate about Customers.
Proficiency in Microsoft Office
Outstanding written and verbal communication skills
Good understanding of Management practices and techniques
Excellent Leadership and Interpersonal Skills
How to Apply
Kindly send your CV to
jobsnew87@gmail.com by latest 24 July 2020.
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