PowerGen Jobs in Kenya

Customer Care Associate

Location: Kericho

Employment Type: Permanent

What You’ll Make Happen:
Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.
Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.
Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
Supervising and training other team members during any and all of the above areas as needed.
Completing customer surveys and other data gathering.
Train customers on energy use, payment systems, and issue troubleshooting.
What Excites You:
A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
Working both in the office and in the field
Contributing to rural electrification in East Africa
Building a clean energy future
A passion for organization, details, and precision in all you do
You Already Have:
University degree in related field
2+ years’ relevant work experience in customer service, call center or similar field
Fluency in Kiswahili and English, both in written and oral communications.
Passion for serving and engaging customers.
Knowledge of the energy, clean tech or utility sectors.
Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills.
Excellent written and oral communication skills, as well as strong interpersonal skills.
Practiced flexibility to lend a hand wherever needed.
Enthusiasm in working for the field of renewable energy!
Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you'll be working with a dynamic team of brilliant people passionate about electrifying East Africa!

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