Population Services International User Quality Assurance and Documentation Coordinator Jobs in Kenya
Population Services International User Quality Assurance and Documentation Coordinator Jobs in Kenya
We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
There are over 9,000 “PSI’ers” around the world. It’s a motley group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.
Responsibilities:
Act as frontline user technical support for country teams to rapidly troubleshoot, solve, and/or escalate issues as necessary
Develop user documentation and training materials
Conduct trainings and demonstrations of technology products for new users
Conduct thorough testing of technology products for functionality, performance, and reliability
Support system configuration
Requirements:
2-3 years working on technology implementation projects, especially mobile technology
2-3 years of experience providing frontline support for a technology project; experience with DHIS2 software strongly preferred
Experience conducting trainings on technology (experience with virtual/remote trainings a plus)
Strong customer service mindset; highly responsive and great interpersonal skills
Extremely strong attention to detail
and accuracy
Creative technical problem-solving capabilities and ability to think ‘outside the box’
Great writing and communication skills
Capability to develop user training materials and curricula
Highly organized and a self-starter
Relevant Bachelor’s or Master’s Degree (e.g., business, computer science, customer service, technology)
Experience in public health or working for a development agency is a plus
Fluent in French, Portuguese, or Spanish
Experience with data visualization in PowerBI or Tableau
Experience with programming languages and/or user experience design
How to Apply
All applicants must be based in Nairobi with permission to work. PSI will not provide work permits.
Deadline: 30th December, 2019
Interested applicants should submit a letter of interest and current Curriculum Vitae to:
Email: jobs@psinairobi.org
Email Subject: User Quality Assurance and Documentation Coordinator
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