Population Services International User Quality Assurance and Documentation Coordinator Jobs in Kenya

Population Services International User Quality Assurance and Documentation Coordinator Jobs in Kenya



We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.


There are over 9,000 “PSI’ers” around the world. It’s a motley group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.


Responsibilities:


  • Act as frontline user technical support for country teams to rapidly troubleshoot, solve, and/or escalate issues as necessary
  • Develop user documentation and training materials
  • Conduct trainings and demonstrations of technology products for new users
  • Conduct thorough testing of technology products for functionality, performance, and reliability
  • Support system configuration


    Requirements:


  • 2-3 years working on technology implementation projects, especially mobile technology
  • 2-3 years of experience providing frontline support for a technology project; experience with DHIS2 software strongly preferred
  • Experience conducting trainings on technology (experience with virtual/remote trainings a plus)
  • Strong customer service mindset; highly responsive and great interpersonal skills
  • Extremely strong attention to detail
    and accuracy
  • Creative technical problem-solving capabilities and ability to think ‘outside the box’
  • Great writing and communication skills
  • Capability to develop user training materials and curricula
  • Highly organized and a self-starter
  • Relevant Bachelor’s or Master’s Degree (e.g., business, computer science, customer service, technology)
  • Experience in public health or working for a development agency is a plus
  • Fluent in French, Portuguese, or Spanish
  • Experience with data visualization in PowerBI or Tableau
  • Experience with programming languages and/or user experience design


    How to Apply


    All applicants must be based in Nairobi with permission to work. PSI will not provide work permits.

    Deadline: 30th December, 2019

    Interested applicants should submit a letter of interest and current Curriculum Vitae to:

    Email: jobs@psinairobi.org

    Email Subject: User Quality Assurance and Documentation Coordinator


    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.