Poly Containers - Customer Service Executive - Jobs in Kenya

Poly Containers - Customer Service Executive - Jobs in Kenya

Job Vacancy:

Customer Service Executive

Job Summary:

To Work with customer service manager to ensure proper customer service is being delivered

Job Description

Open and maintain customer recording information

Receiving all incoming calls

Compile reports on overall customer satisfaction

Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Good knowledge about electronics like fridges, able to Answer questions about warranties or terms of sale

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Keep records of customer interactions, process customer accounts and file documents

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school, diploma or equivalent; college degree preferred

How to Apply

Interested and qualified candidates should apply online by 30th April 2019

Send Cv to hr@polycontainers.co.ke

For more information and job application details, see; Poly Containers - Customer Service Executive - Jobs in Kenya

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