Policyholders Compensation Fund Deputy Director - Corporate Communication Jobs in Kenya
Policyholders Compensation Fund Deputy Director - Corporate Communication Jobs in Kenya
Job Purpose
experience and promote corporate image. The position reports to the Director, Corporate Service.
Job Specifications
• Develop and implement the PCF corporate communication strategy
• Formulate communication structures for continuous development and review of the PCF programmes and campaigns
• Oversee corporate branding and brand visibility.
• Monitor implementation of communication strategies and policies ensuring they are aligned to PCF’s overall goals and strategic objectives
• Manage relationships among key stakeholders of PCF
• Coordinate corporate communication, media relations and related matters in the Fund.
• Advise management on Public Relations and
communication strategies and emerging issues.
• Coordinate crisis management in the Fund.
• Facilitate publishing and publicising Fund’s
pronouncements
• Coordinate performance management, mentorship,
coaching, talent and succession management within the department.
• Design and roll out communication programmes,
campaigns and strategies
• Coordinate external PR and communication activities.
• Manage internal communication through a robust intranet.
• Conduct customer surveys and oversee implementation of recommendations.
• Coordinate establishment of a robust PCF website.
• Coordinate PCF’s Corporate Social Responsibility
programmes and activities
• Managing the PCF’s corporate events
• Spearheading the recording, developing and curating of photographic and video graphic images relating to the PCF activities;
• Advising the PCF on new information distribution
channels that maximize audience reach and engagement;
• Oversee implementation of Access to Information Act, 2016 by PCF.
• Coordinate PCF complaints handling mechanism and
statutory reporting in compliance with article 59(4) of the Constitution of Kenya, 2010 and the Commission on Administrative Justice Act, 2011.
• Maintain and regularly update the Corporate Complaints and Compliments handling register.
• Produce and review relevant corporate information and communication materials including newsletters, press releases, fact sheets, FAQs, presentations, among others to target publics that positively represent PCF
• Hold quarterly stakeholder meetings including media meetings, breakfast meetings, with editors and reporters for public communication on brand visibility.
• Manage social media platforms such as YouTube, Linkedin, Facebook, Twitter and tracking user engagement using the appropriate analytical
• Manage all enquiries from the public, the media and all stakeholders of PCF, ensuring customer complaints are addressed promptly
• Manage, organize and publicise all PCF events such as press conferences, open days, exhibitions, tours and visits through print, digital and electronic media
• Oversee the editing of photos and videos using appropriate editing software such as Adobe Photoshop, Fireworks, InDesign, Premiere and After Effects
• Oversee the production of in-house publications such as newsletters, diaries, calendars and brochures, ensuring the publications are of high quality.
• Monitor and analyse media coverage of PCF using
appropriate tools such as MS Excel or SPSS and develop a repository of media clippings touching on PCF affairs and related business.
• Facilitate responses to queries from media and general public
• Develop and update the branding manual of the
organization.
• Maintain records of media coverage and collate analytics and metrics.
Person Specifications
▪ Minimum period of ten (10) relevant work experience, five (5) years of which must have been in a supervisory role.
▪ A Bachelors degree in any of the following disciplines: media studies, journalism, mass communication, public relations, marketing, graphic design, advertising or equivalent from a recognized institution.
▪ A Masters degree Media Studies, Journalism, Mass
Communications, Public Relations, Marketing, Graphic Design, Advertising or any other approved equivalent qualifications from a recognized and accredited institution
▪ Recognized professional qualification.
▪ Member of registered professional association.
▪ Leadership course lasting no less than six (6) weeks from a recognized institution.
▪ Proficiency in computer applications.
▪ Fulfilled the requirements of Chapter six of the Constitution of Kenya (2010).
How to Apply
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