Police Service Commission IT Helpdesk / Support Jobs in Nigeria

Role and Responsibilities

Monitor and respond quickly to incoming requests relating to IT issues.

Maintain computer systems and act as support if any system goes down.

Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).

Maintain user PCs, including upgrades and configuration as needed.

Assist with onboarding of new users on the network.

Keep inventory of all equipment, software, and licensed users.

Install, configure, and upgrade PC software.

Ensure all user request are closed and user requested are resolved timely in line with the MTTR

Internal IT help desk support staff is responsible for training all employees on new hardware and software. This involves designing and implementing a specific training strategy for each project.

Ensure monthly availability and review of all user related issues.

Ensure issues logs is maintained, reviewed and resolved by the parties involved for issues that can’t be resolved internally.

Experience: Must have a minimum 2 years working experience in similar position

Qualifications and Education Requirements:

A minimum of BSC/ HND Computer Science, Elect/ Elect, Statistics, Operational Research, Mathematics and other related qualification with minimum of second class lower or Upper credit

Certification:

Certification in ITIL, COBIT 5, CompTIA Network+, Network+, SolarWinds Certified Professional and order IT service management framework is very necessary

Preferred Skills: Initiative, Self-motivated, Ability to Work Under Pressure and Deliver Results

Preferred Skills:.Good customer service

How to Apply

For more information and job application details, see; Police Service Commission IT Helpdesk / Support Jobs in Nigeria

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