Polaris Digitech Operations Manager Jobs in Nigeria

Polaris Digitech Operations Manager Jobs in Nigeria



Job Description

  • Making strategic decisions, as well as development and implementation of Customer Address
  • Verification (CAV )operational policies and procedures
  • Ensures quality customer service and customer retention
  • Oversees acquisition and retention of Field agents
  • Develop and implement proactive client management strategies
  • Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
  • Identifying potential operational problems and working towards proffering solutions in a potential manner
  • Collate and harmonize a well-structured customer information database for all projects/clients
  • Manage team and field workers to ensure job effectiveness and efficiency
  • Interfaces with client’s and clients' portal
  • Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
  • Attend vendor meetings and similar events
  • Handles clients' inquiry, complaints and clients related issues in a professional manner
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints

    Requirements

  • BSc in Statistics or related field
  • Minimum of 4 years experience in operations management related role
  • Strong Personal and Professional Judgment
  • Strategic Thinking and Problem
    Solving Skills
  • Strong Data Analytics Knowledge
  • Excellent Leadership skills
  • Experience managing address verification exercises is an added advantage.

    How to Apply

    Interested and qualified candidates should forward their CV to: careers@polarisdigitech.net using "Operations Manager" as the subject of the ëmail.

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