Poa Internet Technical Support Technician Jobs in Kenya

Poa Internet Technical Support Technician Jobs in Kenya




Role Responsibilities:

  • Resolve escalated technical issues from L1 teams within 1 hour, ensuring tickets are updated accurately.

  • Escalate network performance and availability issues to the NOC team at the end of every 8-hour shift.

  • Analyze recurring issues, identify root causes, and share resolutions with the NOC and L1 teams within 1 hour.

  • Respond to installation and field support issues escalated by Service Partners during working hours.

  • Support the creation and management of departmental documentation and processes.

    Academic qualifications required for the role:


  • Technical certificate in networking/ diploma or degree in networking.

    Key Competencies required for the role (H, M, L)

  • Knowledge of routing and switching protocols, IT systems, and radio frequency.

  • Results-orientated with track record of working in high-pressure business-to-consumer (B2C) technical support environments.

  • Exceptional interpersonal, verbal and written communication, and conflict resolution skills.

  • Customer-focused with strong analytical, troubleshooting, & problem-solving skills.

  • Experience using CRM and remote support tools, with demonstrated end-to-end ownership of escalated customer issues.

  • Experience working within a fast-paced, high-pressure L2 support environment in the telecommunications sector for at least 2 years.

  • The ability to communicate technical information in an accessible manner to non-technical employees.


    Mandatory criteria with no exceptions to hire

  • Must have worked in a business-to-consumer (B2C) technical support team in the telecommunications sector.

  • Must have at least 2+ progressive years working in a similar setup.

    How to Apply

    For more information and job application details, see; Poa Internet Technical Support Technician Jobs in Kenya

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