Plaza Premium Group Supervisor lounge - Jobs in Kenya

Plaza Premium Group Supervisor lounge - Jobs in Kenya



Job Scope:
To Assist and Ensure a Smooth and Efficient Operations of Our Business Outlets During the Designated Shift. To Provide Relevant Training to Staff. To Ensure Excellent Guests Service Experience and 100% Guest Satisfaction. To Assist and Govern All Staff and Lounge Operational Administrative Works.


Job Responsibilities:
  • To Assist in Overseeing the Daily Operations of Airport Lounges During the Designated Shift.
  • To Greet, Receive and Bid Farewell to Guests at the Reception.
  • To Provide the Highest Standard of Service to Our Guests.
  • To Verify and/or Collect Payments From Guests at the Reception Prior to Lounge Admission.
  • To Assist Guests With Their Luggage on Entry and Exit at the Lounge.
  • To Page for Flight Departure for Contracted Airlines, if Applicable.
  • To Page for the Availability of Shower Facilities to Guests on Queue.
  • To Carry Out Regular Checks of All Areas of the Lounges, Such as Shower Rooms and Toilets to Ensure Consistent Cleanliness.
  • To Possess Good Knowledge in General Information of the Airport Including Facilities, Flight Schedules, Airlines Information, Directions to Gates, Etc.
  • To Assist Guests With the Computer and/or Email and Internet Services When Require.
  • To Assist and
    Supervise the Team and Provide Training
  • Handle Administrative Work, Including but Not Limited to Staff Roster, Daily Reports, Etc.
  • To Cooperate and Work in a Team for Development, Implementation, Maintenance and Improvement of the Quality Management System.
  • To Undertake Other Jobs Assigned by Supervisor From Time to Time.


    Job Requirements:
  • Form 5 or Above Preferred
  • Minimum of 2 Years' Experience in F&b Industry, Including but Not Limited to Restaurants, Lounges, Fast Food Outlets
  • Service-oriented and a Good Team Player
  • Strong Leadership, Communication and Interpersonal Skills
  • Good Command of Spoken and Written in English, Mandarin and Cantonese
  • Shift Duty is Required
  • Working Location : Airport



    How to apply
    For more information and job application details, see; Plaza Premium Group Supervisor lounge Jobs in Kenya


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