Plan International Sponsorship Assistant Jobs in Uganda
Plan International Sponsorship Assistant Jobs in Uganda
Role Purpose To assist the Sponsorship Coordinator in giving support in the department and promotion of Plan International Uganda’s Country goals in growth, customer satisfaction and establishing an effective linkage with National Office (NO) and other stakeholders, ensuring that both units offer efficient and adequate support to field operations
Dimensions of the Role
Manages and ensures quality of sponsorship communications and safety
Accountabilities
SCIs and SCUs:
Type, proof read and compile all SCIs and SCUs for each month in time (A minimum of 70 SCIs and SCUs typed & processed daily).
File original SCI or SCU questionnaire on SC file.
Use checklist to ensure that information on the SCIs and SCUs is accurate,
Download quality photos from the field staff to a designated file for future use
Encode digital photos using the approved Child Data photo Encoding Tool (CDPET)
Upload to child data photos and SCIs of all enrolled children within five days of enrolment
In line with sponsorship commitment 9, ensure that there is no backlog on SCUs submitted by frontline staff.
Production of Quality Sponsorship Communications (letters and gifts) in line with the sponsorship commitments:
Read all SP/SC letters and highlight all questions in them before sending to Sponsorship Coordinator for tracking.
Refer all controversial statements in SP letters to the Sponsorship Coordinator for review.
Verify National Office Inquiries (NOIs), SCCDRs and cancellations as assigned by the supervisor.
Ensure that SP addresses do not reach the frontline staff and SCs.
Open all SP parcels to SCs, scan for inappropriate content and pass on to the Sponsorship Coordinator within 5 days of receipt.
All SP mail and gifts to different CDFs must be properly packed and labeled and handed over to CDFs after they have verified
Dispatch SC communications to NOs on a weekly basis so as to meet the requirements of commitment 6 and 7.
File all carbon copies of SP/SC letters and correspondences in their respective SC files folders
Empowerment and sustainability:
Support community trainings in Sponsorship communications
Verify existence of SCs/ SC family members in the system as required by program staff
Participate in working with children and community members to produce quality and timely Program Area Overviews (PAO) and Sponsorship/Program Area Reports (SPAR)
SC Cancellation and Graduations:
Type cancellation/graduation memos in free format correctly, accurately and timely before submitting to the Sponsorship Coordinator for final editing and quality control
Upload all CMSCs to Child Data within 4 weeks of cancellation
File copies of CMSC and cancellation questionnaires in their respective SC file folders.
New Enrolment:
Support enrolment of SCs in new locations.
Enter into child data SCI information with complete quality photos for new enrolments within five days of enrolment
Open and properly label files for new enrolment immediately
Dealing with Problems:
While this position is office based, the holder
requires very good communication and team work abilities to be able to effectively deliver on the job.
The post holder will demonstrate the ability to solve problems in a very prompt manner.
The Post holder will also ensure adherence to the business rules of sponsorship as well policies and procedures in the execution of his or her role while promoting a culture for delivery of results, both short and long term.
Key Relationships
The position requires to optimize contributions of others particularly the CDFs and PAMs as well as the Sponsorship Coordinator and externally the community volunteers. The post holder will be required to initiate, develop and maintain a range of working relationships in the PA so as to effectively deliver on the job.
Technical Expertise, Skills and Knowledge
Knowledge of Database management and sponsorship systems policies and procedures is essential for this post
Skills
Computer skills and use of relevant software and other applications
Good communication skills both written and verbal
Interest in the wellbeing of the disadvantaged
Excellent interpersonal skills
High level of flexibility
Excellent time management & organizational skills
Attitudes and Behaviours
The post holder must be a result oriented person
Demonstrates a ”self-starter” attitude and an ability to take initiative and work with ambiguity
Demonstrates an ability to participate in a team-working environment
Is honest, fair and truthful
Demonstrate willingness to spend extra time to achieve results.
Exhibits value for money considerations and opportunities in all decisions and current practices
A pleasant, open minded, hardworking and friendly personality.
Able to work efficiently under pressure
Children, family and community development issues.
Qualification and Experience
Advanced Degree in Secretarial Studies, Business Administration or any other related field.
Good computer skills especially in Micro-soft Word and Excel
Good typing skills of not less than 50 words per minute.
Knowledge and Experience in Database management may be an added advantage.
Must have at least 2 years working experience preferably with an NGO.
Prior customer care training /experience.
Proficiency in both oral and written communication skills in English
Must demonstrate ability to generate and utilise digital images
Has experience using Windows 2007 and above, outlook express or Outlook 2007, Anti- virus software.
Has experience in Basic backup and recovery procedures for corporate systems.
Has experience working on a LAN environment.
How to Apply
For more information and job application details, see; Plan International Sponsorship Assistant Jobs in Uganda
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