Plan International Service Delivery & Quality Assurance Officer Jobs in Kenya

Plan International Service Delivery & Quality Assurance Officer Jobs in Kenya

About the Role

The Services Delivery Quality Assurance Officer is responsible for designing and implementing quality procedures and standards, assessing team and client requirements, and ensuring these are met. This role will support the SSC management in building and implementing decisions relating to quality objectives by creating and maintaining quality reports and dashboards and in creating, monitoring, and reviewing of KPIs and SLAs among others.

Technical Expertise and Knowledge

A Bachelor’s degree in accounting, business administration, economics, financial management, human resources management, public administration, or another relevant field.

A minimum of 3-5 years of experience in quality assurance roles, preferably within a shared services or similar environment with at least one year involved in data analysis.
Proficiency in data analysis and reporting is required

High proficiency with Microsoft Office is required.

Good Knowledge of customer services metrics, service level agreements and customer survey techniques are required.

Experience in project management or change management is an asset

Experience internal audit and/or risk management with a proven track record of interfacing with multiple levels of the organization is highly desired.

Experience working in a Shared Service Centre environment/business support Centre is desirable.

How to Apply

For more information and job application details, see; Plan International Service Delivery & Quality Assurance Officer Jobs in Kenya

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