Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya
Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya
Peak and Dale Solutions, a leading online solution provider in Kenya is offering an employment opportunity for a talented IT Support Specialist.
Roles:
Monitor and respond in a very timely manner to support tickets received in our IT Help desk system
Respond to support requests with an appropriate sense of urgency
Configuration and setup of accounts for clients
Be part of our Customer Service team in Nairobi
Follow our processes concerning technical support & help improve them where necessary
Assists with off-hour emergencies and time-sensitive issues when required
Your Knowledge, Skills and Abilities
Have strong oral and written communication skills in English – you communicate clearly, concisely, and with tact
You are proficient in the use of MS Office Suite and Google Applications
Experience supporting both local and remote users
Passion for providing high quality service and support
Superb interpersonal skills – you are a team player and have superior interpersonal skills you are able to establish cross-functional relationships in a collaborative, team-based environment with diverse group of stakeholders
You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
You are highly adaptable and flexible – you thrive in a fast-paced, ever-changing environment
You have a strong work ethic- you are self-motivated and dedicated to finding a solution
You are a critical thinker and will always work towards providing solutions over excuses
Ability to work independently to problem solve and seek out efficiencies and improvements
Sound judgment and decision-making
abilities
Well-organized and able to work under deadlines and multiple projects
You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
You are emotionally intelligent – you are self-aware, and can see things from various points of view, and self-regulate.
You are energized by solving challenging technology related puzzles
You are naturally curious about technology or how things work
Focused on the big picture – not just the user impact
Have strong organizational and planning skills.
You are proactive about communicating
Experience with WHMCS billing system will be an added advantage.
To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualifications and experience kindly submit your application to recruit@peakanddale.com quoting the job title on the email subject (IT SUPPORT SPECIALIST) on or before 12th June 2019.
For more information and job application details, see; Peak and Dale Solutions - IT Support Specialist - Jobs in Kenya
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