Pawa IT Solutions M-Pawa Customer Success Graduate Trainee - Jobs in Kenya

Pawa IT Solutions M-Pawa Customer Success Graduate Trainee - Jobs in Kenya

About the Role
We are looking for 2 Graduate trainees to work with our Customer Success team to deliver company growth and customer retention. We do this by building profitable engagements and delivering value offerings thereby retaining current customers. This is done in collaboration with our Cloud and Engineering Team, Sales and Growth Team, and Marketing Team.

Key Tasks and Roles

Onboard new customers and help them get started with our services.

Responding to customer queries and resolving customer issues.

Coordinating with internal teams to ensure that customers are happy with their experience with the company

Following up with customers to ensure that they are satisfied with their experience with the company and the products or services they received.

Providing information about products or services to potential customers who are interested in purchasing from the company.

Monitor customer health and identify customer churn risks.

Work closely with the sales team on upsells and cross-sells.

Take on special projects as needed.


Skills and Qualifications

Strong computer skills, including proficiency in Sheets/Excel

Have a can-do attitude.

Proactivity, have a strong what-could-go-wrong and how-to-avoid-it mindset.

Willingness to be hands-on.

Excellent written and verbal communication skills

Strong analytical skills and data-driven thinking.

Strong attention to detail and commitment

A strong desire to get things

done and demonstrate urgency with small and big initiatives

Excellent interpersonal and diplomacy skills; ability to build strong professional relationships at all

levels and cross-functionally.

Team player.

Driven by a passion to grow revenue through sales and marketing.


Education & Professional Qualification

Should have completed all coursework for their Bachelor’s Degree in IT, BBIT, Sales and Marketing or any other related field

Should NOT have graduated more than 1 year ago.

Keen to work or has previously worked in a professional environment is a great plus


How to apply
[Send your CV and Cover Letter in PDF format to: mpcss@pawait.co.ke
Date: On or before September 2nd, 2022
Title your email as: Application for M-Pawa Customer Success Graduate Trainee _Pawa IT Ltd

Only successful applicants will be contacted



For more information and job application details, see; Pawa IT Solutions M-Pawa Customer Success Graduate Trainee Jobs in Kenya


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