Pawa IT Solutions M-Pawa Cloud and Engineering Trainee - Jobs in Kenya

Pawa IT Solutions M-Pawa Cloud and Engineering Trainee - Jobs in Kenya

About the Role
We are looking for 3 Graduate trainees to work with our cloud and engineering team in both customer support facing situations and building simple yet important technical web-based solutions.

Key Tasks and Role

Act as the first point of contact for all user support issues.

Triage incoming support issues, investigate solutions, or escalate according to agreed service levels

Collaborate with colleagues and clients to achieve issue resolution

Maintain an appropriate level of product knowledge through continuing learning

Collaborate with the cloud team to continuously update training resources.

Identify areas and opportunities for end-user training and capacity building.

Assist the Cloud Engineers in deployment projects and user training activities.

Work with both customers and cloud engineers to scope and build simple web-based technical solutions using

Google App Scripts; PHP/Python/Java or any language one is familiar with.


Knowledge & Experience

Must have a good understanding of web tech stacks: HTML/CSS and frameworks: bootstrap/Django/ etc.

Must have fair exposure or use with JavaScript/Java/Python/

Strong communication and interpersonal skills

Strong decision-making skills

Desire to learn about new and existing technologies

Excellent customer service skills

Strong initiative, attention to detail, sense of urgency, work ethic, and follow-through skills

Excellent organizational skills with

the ability to manage time and multiple priorities to completion.


Education & Professional Qualification

Should have completed all course work for their Bachelor’s Degree in Computer Science, Technology/IT related field

Should NOT have graduated more than 1 year ago.

Strong ability to multitask and meet objectives with minimal supervision.

Keen to work or has previously worked in a supportive environment is a great plus

Familiarity with Public Cloud solutions and tools; Google Cloud, Azure, AWS, Digital Ocean, etc.


How to apply
Send your CV and Cover letter in PDF format to:mpcloud@pawait.co.ke

Date: On or before September 2nd, 2022

Title your email as: Application for M-Pawa Cloud and Engineering Graduate Trainee_Pawa IT Ltd
Only successful applicants will be contacted



For more information and job application details, see; Pawa IT Solutions M-Pawa Cloud and Engineering Trainee Jobs in Kenya


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