Palliser Relationship Manager Kenya Jobs
Palliser Relationship Manager Kenya Jobs
At Palliser, we’re focused on improving the financial, physical and mental well-being of all our clients.
We are looking for the role below:
We are looking for a Client Relationship Manager to build and preserve trusting relationships with our customers.
We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Working closely with Account Managers and Sales Consultants
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services
Monitoring company performance against service level agreements and flagging potential issues
Qualifications
An advanced degree in Business Administration, Cooperative
Management, Public Relations or its equivalent
Previous experience working as a client relationship manager or a track record of managing client relationships
Experience in sales or customer service is preferred
Knowledge of customer relationship management (CRM) practices
Previous sales experience preferably in Insurance or financial service industry.
Over 4 years’ experience in a similar job role
Advanced computer skills on MS Office
Our Offer
Very attractive and competitive salary package
Employee discounts and other exceptional staff offers on our range of services and products
How to Apply
If you think you possess the qualities that we are looking for, please apply in confidence by sending your updated CV and cover letter to: careers@palliser.co.ke
Please indicate job applied on the email subject line.
Application deadline is: 15th January 2019.
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