Paga Nigeria Key Account Officer - Jobs in Nigeria

Paga Nigeria Key Account Officer - Jobs in Nigeria

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position of:

Job Title: Key Account Officer (Doroki)

Location: Yaba, Lagos
Sector: Financial Institution
Career Level: Grade 9
Reports To: Regional Manager, Doroki

About the Role

The Key Account Officer will be responsible for bringing onboard high net worth sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.

The main goal is to acquire new key Merchants/Sellers/Businesses and manage relationships with existing ones.

To be successful you will need to be comfortable spending significant time in the field meeting the merchants and working with them to exceed set targets.

You must be someone with a strong ability to influence and work collaboratively across teams.

Primary Responsibilities

Achieve commercial targets - the Key account officer has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but not limited to active merchant, revenue, recruitment, transaction value and volume.

Develop a solid and trusting relationship between major key clients and company

Meeting with merchants virtually or during sales visits to demonstrate and present Doroki product offering.

Proactively acquire new merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.

Resolving key client issues and complaints

Strategic planning to improve client results

Negotiating contracts with the client and establishing a timeline of performance

Expand relationships and bringing in new clients

Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations

Conduct regular spot check on merchant activities and share feedback with the team

Identify emerging markets and market shifts while being fully aware of new products and competition status

Analyse data using available tools/dashboard

Understand, utilize, and support the service architecture created for the support of Key Doroki merchants

Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit

Pilot new services initiatives for key Doroki merchants and

provide feedback for enhancements

Work with support teams to ensure that key merchants get adequate support and proper communication to drive satisfaction and usage

Identifies Service enhancements/service improvements, document them and discuss them with the line manager

Analyse & monitor key merchant collections and channel trends to be able to make recommendations on business and service enhancements

Conduct periodic surveys on merchants for service improvement

Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.

Generates and reports daily/ weekly key merchant Performance to the line manager

Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time.

Knowledge and Skill Requirements

Bachelor’s Degree from an accredited University or College

At least 5 years’ relevant experience in sales

Must be able to work in a high-velocity, high performance environment.

Must be able to develop and communicate competitive landscape analysis

Proficient in the use of sales CRM tools.

Strong analytical and problem-solving skills

Provide outstanding customer service.

Key Competencies:

Strong leadership

Strong interpersonal/communication skills

Takes initiative and ownership

Company and Customer expertise

Skilled negotiator

Value based selling

Strong ability to motivate, influence and advice people

Strong planning and organizational skills

Attention to detail

Ability to multi-task and manage competing priorities

Good judgement and decision-making ability

Excellent communication skills – verbal, non-verbal and written

Strategic thinking skills

Problem solving skills.

Application Closing Date

25th Sep 2022.

Method of Application

For more information and job application details, see;
Paga Nigeria Key Account Officer - Jobs in Nigeria

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