Oya Microcredit Company Limited Call Center Agent Jobs in Uganda

Oya Microcredit Company Limited Call Center Agent Jobs in Uganda

Overall Job Purpose:

• Call Center agents use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.

• Speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. .

Main Duties and Responsibilities

• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

Requirements

• Recent University Graduate

• Strong oral communication skills

• Extremely strong interpersonal skills

• Innate empathy and compassion to deliver world-class customer service

• Ability to operate under intense pressure

• Computer literacy and proficiency and experience common software such as MS

• Word and Excel

• Strong analytical skill

How to Apply

To apply, please email your CV only to

hr@oyamicrocredit.co.tz

Your CV must indicate the area you live.


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