Oxfam Novib Information Technology Officer Jobs in Uganda

Oxfam Novib Information Technology Officer Jobs in Uganda

Team Purpose

Provides general technical advice and/or technical administrative support in order to deliver and maintain the information systems and technology necessary to further Oxfam’s objectives.

Job Purpose - Key Responsibilities and Accountabilities

Computer Systems: Network and Email

Maintains the local area network. Ensure the reliability of the local e-mail and Internet systems in Kampala office and programme field offices.

Manages network according to minimum standards, including: taking regular backups of all local data, ensuring that the virus protection software is installed on all machines & updated regularly, upgrading and installing new versions of software on users the workstations in the office like MS office, Sage pastel etc as advised by the ICT Co-ordinator .

Overall responsibility for management and maintenance of all computer systems in the Uganda Programme, assessment of requirements on purchase of hardware/software for the office. To ensure this is done in coordination with the IT/Business Systems Co-ordinator.

Provides first line software support to all in country staff including troubleshooting all the software problems.

Provides training to all in-country staff. Induct new staff in Oxfam’s computer systems.

Provides first level hardware maintenance & upgrades.

Keeps an up to date inventory of all IT equipment both software and hardware.

Pick up tickets from helpdesk that will capture regular support issue for the purpose of generating management information required for performance improvement

Ensures that the IT infrastructure is supported by stable power connectivity across the programme

Carries out hands-on routine maintenance and servicing of computers for both field and country office

Follows up on maintenance / repairs of IT equipment.

Telephones

Ensures that the Oxfam switchboard lines are in working order

Ensures that cost effective technologies like VOIP and Video Conference are implemented in line with corporate strategy

Process monthly staff data and airtime

Ensures that phone bills/internet bills are received and payment processed on time.

Support to the Field Programme Offices

Carries out remote support to the field offices to ensure that systems are running efficiently to agreed expected standards

Regular visits to check on systems performance (backups, antivirus, network etc)

Communications systems and Office equipment

maintenance

In close liaison with the ICT Co-ordinator, ensures effective maintenance of the communication systems and that the information flow is properly maintained. Activities include:

Ensures that email, internet and telephone services in Kampala are meeting Oxfam minimum standards and programme delivery needs

Ensures that office equipment (especially printers, scanners and copiers) is in good order and any breakdowns are responded to immediately.
Technical Skills, Experience & Knowledge

Bachelor’s degree in Information Technology , Information Systems, or related field

Significant knowledge and experience in basic hardware (how hardware works), operating systems (like Windows server 2008 or later and Active directories and Window 10) training and training on other applications

Ability to solve some of the hardware problems on their own and provide good support on applications to the users (job specific).

Excellent personal communication skills, in written and verbal English

Ability to meet deadlines and able to organise work effectively whilst being proactive and showing initiative and tenacity (achieving results)

Understanding of cloud computing technologies

Knowledge in business automation utilizing Microsoft internal products, such as Power Apps, Power Automate, and SharePoint.

Ability to show logic and thinking through options before deciding on a course of action (thinking and understanding).

Training skills in one to one capacity groups and support role.

Proven experience as a team worker and demonstrably cooperative with members of other teams, responding quickly and accurately to queries and issues

Ability to travel to the field – could be frequent (self-management)

A high level of self-awareness, personal energy, stamina and flexibility. Ability to work creatively, effectively and under own initiative

How to Apply

For more information and job application details, see; Oxfam Novib Information Technology Officer Jobs in Uganda

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