Owens and Xley Customer Service Officer Jobs in Nigeria

Owens and Xley Customer Service Officer Jobs in Nigeria



Responsibilities
  • Attend to walk-in customers.
  • Respond to phone calls, text messages, and inquiries on WhatsApp.
  • Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
  • Manage the creative director’s calendar.
  • Negotiate the cost of production of bespoke garments with clients and prepare invoices.
  • Ensure that garments are accurately costed (no overpricing or underpricing).
  • Take clients' measurements during consultations.
  • Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
  • Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences.
  • Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
  • Conduct quality control on ready-to-wear garments going to the shop floor.
  • Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications.
  • Liaise with customers to schedule pick up or delivery of garments ordered.
  • Monitor and follow up with delivery processes ensure garments are delivered to the right client.
  • Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
  • Take proactive steps to maintain positive experiences and facilitate improvement on products and services where necessary.
  • Work closely with the digital channel officer to ensure seamless customer experience via digital channels.
  • Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
  • Record, resolve
    and escalate customer feedback to the creative director (compliments and complaints).
  • Promote the brand’s service across all digital platforms.
  • Create and implement sales strategies to promote sales to generate revenue.
  • Stay abreast of industry trends.
  • Perform all other related tasks as assigned.

    Requirements
  • Candidates should possess a Bachelor's Degree qualification.
  • 3 - 5 years work experience.
  • This role is in a fashion industry, so you must have worked as a customer service officer in a fashion brand

    How to Apply

    Interested and qualified candidates should send their CV to: chinaza@owensxley.com using the Job Title as the subject of the mail.

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***