Outsource Customer Service Representative Jobs in Nigeria

Outsource Customer Service Representative Jobs in Nigeria

Job Overview

We are on the path to connecting you with your next opportunity. We are committed to supporting ambitious Nigerians in achieving their career objectives/goals. We are looking for candidates to fill diverse roles from our office and clients locations nationwide.

In our quest to retain the best pool of exceptional talents in the industry, we consistently rewards high-performing employees and teams with adequate monetary and non-monetary compensation.

This practice has had a significant impact in spurring our people to greater personal and organizational achievement. Join us in building a gateway to the world.

Responsibilities

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Answer any questions the customer may have about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

This opportunity is for high-performing individuals with an ND/HND/BSc from a fully accredited institution looking to begin a career in an industry with opportunities to climb the corporate ladder.

Must have at least 1 year experience

Call center or customer service

experience preferred

Flexibility to work different shifts (including evenings, weekends, or holidays)

Willingness to participate in training before hire and on-the job

Ability to pass a pre-employment background investigation and drug screen for certain positions

Excellent listening skills and an empathetic voice and manner

Dedication to customer satisfaction

Basic knowledge of computer software and office systems

Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Familiarity with all of the goods and services offered by the company

How to Apply

Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.

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