Outcess Solutions Customer Service Representative (Shift Worker) Jobs in Nigeria

Outcess Solutions Customer Service Representative (Shift Worker) Jobs in Nigeria



Responsibilities

  • Answers phone and response to customer requests.
  • Upsell/Sell product and services, place custom orders in the computer system.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff (as and when asked for)
  • Identity, research, and resolve customer issues using computer systems and applications
  • Follow up on customer inquiries, if not immediately resolved.
  • Recognize, document and alert the supervisor of trends in customer calls.

    Requirements

  • HND / Bachelor’s Degree in Mass Communication or other related fields.
  • Candidate must be within the age bracket 20 - 30years
  • Relevant experience (4 months – 1 year) in Customer Service is an advantage
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • Language skillsMust speak fluent English and at least one of the 3 major Nigerian
  • Languages – Hausa, Igbo, Yoruba
  • Must be available to work shifts.
  • Must have NYSC Discharge Certificate.

    Salary / Benefits

  • N50,000 monthly.
  • HMO Coverage & Pension.

    How to Apply

    For more information and job application details, see; Outcess Solutions Customer Service Representative (Shift Worker) Jobs in Nigeria

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