Outbound Customer Service Representatives Jobs in Kenya

Outbound Customer Service Representatives Jobs in Kenya

Reporting to:

Team Leader

As the first line customer liaison, the primary role is to:-

Make contact with businesses with full information on service/program.

Make sales by offering the correct information and enrolling new customers.

Handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities:

Contact designated clients with a target to enroll them in the program/Service.

Increase sales by enrolling designated customers.

Maintain customer experience levels within the quality standards stipulated.

Handle objections by building rapport with customers.

Record customer information and queries on the CRM.

Adhere to Data Protection policy with regards to confidentiality of customer details.

Adhere to escalation process as defined.

Handle complaints in a polite and professional manner.

Patiently listens and responds to customer queries.

Understand and adhere to the escalation process.

Qualifications

Certificate, Diploma or Degree from a recognised tertiary institution.

Must posses 1-3 years of experience in sales
Fluent in English with a clear accent (American/

British accent will be an added advantage).

Minimum 2 years of relevant experience in sales environment.

Experience in the technical sales will provide an added advantage

Knowledge

of sales and marketing.

Past experience in a call center will provide an added advantage

Skills and Competencies

Fluent in the English Language, clear accent

Good IT literacy skills

Excellent communication skills – verbal and written

Sales oriented mindset with a high degree of persuasion skills and maturity.

Service orientation and social perceptiveness.

Ability to remain composed while handling stressful situations

Organized and meticulous in carrying out duties

Maintains a high level of integrity and observes confidentiality of client data.

Team player with pleasant disposition

Well presented and tactful

Numerate and quick thinker

Ability to multi-task

How to Apply

Interested and qualified candidates should send their resume to hroperations.recruitment@gmail.com clearly indicating the position on the Subject line

All applications should reach us by 31st January 2019

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