Optiven Assistant Customer Service Manager Jobs in Kenya

As we aspire to economically and socially transform our society, Optiven has a Big goal of creating over 30, 000 jobs by the year 2030. Here is an opportunity for you to join the Optiven Family.

Optiven Group Ltd is a leading Brand in Real Estate Sector in Africa. The Group’s main objective is to empower property investors and transform the Society.

To strengthen our management team and to consolidate our ambitious growth, we seek to recruit highly qualified, self-driven, energized, highly motivated, dynamic and result-oriented professional to fill the above position.

We seek to hire an experienced Assistant Customer Service Manager to aid us in serving our respected customers satisfactorily;

The successful person will be required to do the following duties and responsibilities:-

Support the customer service manager in improving customer service experience, create engaged customers and facilitate organic growth.

Set a clear customer service mission and deploy strategies focused towards that mission.

Assist in implementing, developing and improving organizational or departmental customer service procedures, policies and standards.

Keep accurate records of discussions or correspondence with customers

Keep accurate records and document customer service actions, discussions and correspondences.

Communicate courteously with customers by telephone, email, letter and face-to-face.

Take ownership of customers’ issues by investigating and solving their problems, which may be complex or long-standing problems that have been passed on from time to time.

Help to recruit, mentor, train and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment.

Assist the customer service department in analyzing statistics or other data to determine the level of customer service the organization is providing and compile accurate reports as required.

Meeting with managers to discuss possible improvements to

customer service in the organization.

Providing help and advice to customers through learning about the organization’s products and services and keeping up to date with changes

Help the company control resources and utilize assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Required skills, knowledge and experience:-

Bachelor’s degree in Business Administration, Public Relations or a related field

Proven working experience of at least 6 years as a customer service assistant, retail assistant or assistant manager.

Experience in providing customer service support

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Proficiency in English and Swahili languages

Strong client-facing and excellent communication skills; both oral and written

Ability to think strategically and to lead

Pleasant and positive attitude

Professionalism and honesty

Proactive, confident, ambitious and focused

Should be a person of high integrity

How to Apply

Applicants who meet the above criteria are required to send their applications to: recruitment@optiven.co.ke by 30th June 2018 with “Assistant Customer Service Manager” being the subject of the email with detailed CV names & addresses of three referees. Only shortlisted candidates will be contacted.

For more information and job application details, see; Optiven Assistant Customer Service Manager Jobs in Kenya

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