Opportunity Bank Uganda Digital Financial Services Officer Jobs in Uganda

Opportunity Bank Uganda Digital Financial Services Officer Jobs in Uganda

Job purpose:

The DFS Officer’s role is to successfully perform the tasks that have been allocated in regard to ATM Banking and Business Intelligence. The role requires the job holder to work hand in hand with the DFS Supervisor, the Branch network and the entire business team and report progress made on key parameters.

The job holder should be result – oriented and hence this gives them the responsibility of managing their day to day activities, work plans and report to the DFS Supervisor accordingly.

Key Result Areas:

Atm Banking (Card Issuance, Acquisition)

Drive issuance/ Sales of Opportunity Bank ATM Card

Increase usage of the issued ATM cards through clear activities

Support the implementation of the ATM work steams in line with Bank Strategy,

Grow ATM Terminal performance; daily usage, service offering.

Perform enhancements and modification on the ATM Channel

Share daily reports on ATM performance through Power BI reports and draw customer insights for business growth

Training branches/staff on usage

Hold campaigns for different segments to drive ATM usage, strategic initiatives

Business Intelligence – Digital Financial Services

Evaluate, Plan, Design and implement Digital Banking/ Business data, give reports and dashboards through Power BI as per requirements

Develop, Format and communicate insights from the data for financial and operational reports to DFS Manager, Chief Relationship Officer.

Responsible for weekly and monthly KPI reporting for the entire Digital Banking Unit

Implement and develop according to Bank’s reporting and BI standards for all business units

Identify and shape potential business process improvement opportunities

Maintain documentation and report updates as business rules and structure evolves

Any other responsibilities assigned by the line manager

People Management

Be a team player at all times

Offer training to all staff on the ATM product, Use of dashboard reports

Risk Management and Compliance:

Identify risk factors and establish frameworks to mitigate risk under ATM Banking in line with risk

management dashboards and Bank policies. Review the ATM banking transactions on daily basis to identify and mitigate the risks involved.

Ensure compliance with product policy and procedures

Qualifications & Experience

Bachelor’s degree from a reputable organization in Computer Science, Statistics, Business Administration, Economics or equivalent.

Solid experience working with Power BI, Power Apps, Microsoft Office suite.

At least 1 (one) year experience of business intelligence and report writing.

At least 1 (one) year Microsoft Dynamics experience.

Experience in Business intelligence and report writing.

MUST possess a Credit pass in Maths and English at ‘O’

Personal skills and abilities

Problem solving and critical analytical thinking

Planning ahead and quick resolution

Creativity and innovative solutions with a benchmarking approach

Demonstrated ability to also work as a part of a team

Sales of ATM Banking service (Issuance and Acquisition)

Communicate fluently in English (Oral and Written)

Analytical and numerical skills involve reading and interpreting reports, analyzing trends, financial/business management skills to a high level in order to drive strategy

Advanced process management skills

Great people management skills with a focus on Customer centricity

Behavioral Characteristics

Self-starter, highly motivated, passionate, results driven, able to work autonomously as well as part of a group, resilient and hard working.

Ability to demonstrate creativity in Sales and Marketing

Suggesting new areas of customer acquisition and revenue on the channel’s side.

How to Apply

Interested candidates should send their signed application letters together with their curriculum vitae not later than 7th August 2023 to recruitment@opportunitybank.co.ug

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